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Communication matters. What are YOU saying?

Communication skills, Delivery, Leadership

Graciousness

People say crazy things.  Some are just odd; some are marginally offensive.  Especially if there is no reason to assume ill will, a pause and a gracious response is always in order.  Helps to avoid those ‘I wish I hand’t said that’ moments, since one of you is probably already having such a moment.Ran across a former coworker today.  He made a comment about how (well) I was dressed, recalling me from our former job where shorts and T-shirts ruled the day.  While I suppose it’s understandable that this person never saw me in anything other than casual attire and the trip down memory lane evoked such a comment, it’s sad to me that I’m remembered more for how I (didn’t) dress than what I did (side note: those lasting impressions do make an impact!).  I was tempted to invoke my nature and fire back some comment about spending a few years as a public nudist but quickly (and wisely) came to the conclusion a gracioius smile and admission that a new job brings a new warddrobe was the best response.  We’ll be able to talk again without hard feelings (I can’t possibly see how the comment was intended as anything other than conversation, unless I try really hard).  The stakes were low here, but we all see (and experience) situations all the time where a sarcastic or angry response starts an arms race that no one can win.  Seems that Solomon had this pegged in Proverbs 15:1: “A gentle answer turns away wrath, but a harsh word stirs up anger.“Speakers run into this with hecklers as well.  It’s a fight that can’t be won from the podium.  Don’t fight.  Ooze graciousness instead.

It’s never wrong to smile and be polite.

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