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Watched a head honcho type address the troops today. Packed house indicated that there was interest in what the general had to say. There were some good things, and some not-so-good things. Coupled with last week’s classes, I’ve got blog material for the next month. If you’re in a position of leadership where you [...] They (whoever they are) say it takes only 21 days to make a habit. I’ve lived a lot of 21-day periods, and thus have a lot of habits. Breaking them isn’t trivial. I just finished three days of teaching and noticed three habits I’d like to break. It’s usually when I’m trying [...] Here’s a thought. Customer-centric customer service. I called last night (after quitting time in my time zone) to order a product from a vendor. I knew the product — I needed only to confirm the price and close the deal. All they had to do was answer the phone. I got [...] Had a hearing-impaired student in my class today. We utilized a service where we call in on a conference call and a person (who was in Anchorage, Alaska!) types in everything I say and the student logs in to a web page and sees this typed text on about a 2 second delay. The [...] Back to some presentations from last week. One was list of ways to… it really doesn’t matter. The presenter had 7 points to be a better… whatever it was he was talking about. Seven is probably too many points for a 20-minute presentation, or any presetnation for that matter. People just [...] I hear this probably as much as I don’t hear it, and it is a T2P2 (Top Ten Pet Peeve) of mine. Intro slide is up. Audience is seated and quiet. Speaker begins to talk. Usually introduces himself or the topic. Often advances slide deck. And utters… “Before we get started…” Which [...] Heard a speaker in my litany of observations this week use back-to-back rhetorical questions to start of the program. One started with the “How many of you…?” format, and at the conclusion of the introduction, she asked, “Does that sound like a valuable use of your time?” Rhetorical questions are used widely, and are an effective [...] I’ve been in meetings and training about non-stop the last two days, and have accrued enough blog material for at least a few weeks. Tonite’s was almost comical. Agenda for a program with breakout sessions. Master of Ceremonies explains each in detail. People are ready to move. First breakout session comes [...] |
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