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Found a phrase that is a tip-off more than perhaps any other that a speaker is not bound by Rule #1. It’s very prevalent. I’ve used it. We should all ban it from our vocabulary. The phrase is any one that starts with “I want…” Some examples: I want to cover… I’ve seen this so many times it probably rates as a TTPP (Top Ten Pet Peeve). Today it was someone stating how much passion she had about something. In a monotone voice. With zero excitement in her voice. With no gesture, movement, or increase in audience focus. In short, showing absolutely none of the passion that [...] Another brilliant customer service story. My cell phone provider (who shall remain unnamed, but whose name means to run really fast) evidently called me this evening. Toll free number calling, man with thick accent identifies himself and gives the greeting and who he represents. “This call is free. You will not [...] it will. And it did. I met with the Raleigh Ruby Meetup on Tuesday night. They were a GREAT group who was really participative and seemed to really appreciate the topic (‘Bore No More’) and the format. I had a few slides to demonstrate some major points (mostly what NOT to do) and [...] Back to our professor from yesterday. During his presentation, he was stopped at least three times and asked to explain a word he used. That’s a sure cue that you aren’t speaking their language (undoubtedly, others had additional questions that weren’t asked). Rule #1 is alive and well in our vocabulary. The problem [...] Setting: lecture by a professor where the audience was voluntary. I don’t know of a class of people who need less credibility when it comes to the subject matter — this person was clearly the expert. This particular subject matter was of some dispute, and I expect many in the audience did not [...] In a presentation the other day where the presenter (who had already made one reference to being behind schedule and making up time a bit) made the statement (referring to the handout): “I have written this down so you can look at it later.” And wouldn’t you know what came next. He paused… and went on [...] First-person customer service nightmare, courtesy of Time-Warner Cable, who houses the hardware that Earthlink sells me cable service over. My broadband fritzed for no apparent reason. I recycled everything on my end to no avail. I call TWC, skipping Earthlink knowing (from previous experience) I’ll end up there anyway. In the course of the next 21 minutes, [...] |
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