Are you with me?

Bonus today — two tips for the price of one!

Heard a speaker do multiple sessions this weekend.  That is a tough nut no matter how you crack it.  Keeping people engaged is hard, and even harder across breaks and days (welcome to the life of a trainer!).

This particular speaker — full of energy himself — [...]

September 29th, 2007 | Category: Communication skills, Delivery, public speaking | Comments are closed

Say what?

Ran across one of those posts today that leaves you scratching your head.  In addition to being in all caps106, it had at least two word phrases that left me completely bewildered.

One was: “I HAVE GOT TO FIND THIS CAT A BETTER HOME! HE REALLY NEEDS TO BE AN INSIDE CAT AND IF I DIDN’T [...]

September 27th, 2007 | Category: Communication skills, Content | 2 comments - (Comments are closed)

Why are you lying to me?

Traveling a few weeks back and found a number of customer service stories from the line of work that seems absolutely determined to provide bad service — the airlines.

After missing one flight (due to no fault of my own — in fact, I ran through the airport and arrived 10 minutes before departure only to [...]

September 26th, 2007 | Category: Content, Customer Service, Don't!, Flying, Leadership | 2 comments - (Comments are closed)

What’s the point?

It’s often amazing to me how much is said and how little is communicated.  Many people seem intent on making sure they are heard — not that their message is heard.

It’s Toastmasters contest season again, and due to another obligation I was unable to attend or participate in my club’s contest.  It was a well-publicized [...]

September 23rd, 2007 | Category: Communication skills, Content, Efficiency, Sales, Toastmasters | Comments are closed

Where you headed?

This is a slightly different sort of post — a travel tip. I’m back on the road after a nice bit of home-bound hiatus. I’m traveling with a new toy — a GPS. I’ve used GPS in aviation for years, had one of the first general handheld positioning units (anybody want to [...]

September 19th, 2007 | Category: Flying, Travel | Comments are closed