Any question?

As part of my coaching, one of the areas we almost always touch on is how to answer questions. In my experience, a large majority of people who can competently share information fall flat on their face when asked a direct question. Most coachees I work with can go for 30 minutes with [...]

June 14th, 2008 | Category: Communication skills, Customer Service, Delivery, public speaking | 2 comments - (Comments are closed)

Peers vs. strangers

Coaching a group the other day and was faced with the comment, “This is a lot easier when we’re on the road in front of strangers. It’s harder doing it in front of your peers. They know the material and the pressure is greater.” While I don’t think any of the skills [...]

June 13th, 2008 | Category: Communication skills, public speaking | Comments are closed