How not to win a customer

A girl was flirting with a boy.  This went on for several weeks.  The girl found out the boy was seeing someone else.  She got red-hot mad and told her friend about it.  “But I thought you told me he wasn’t your type and you wouldn’t go out with him,” the friend queried.  “I wouldn’t,” [...]

Question the Mouse

Having just spent a week at Walt Disney World, I have to say their ability to answer questions is what sets them apart. In the times of this economic stress, I have to think they’re a little scared — family vacations are likely the first thing to get cut. But the smiles never [...]

A good experience

Had a customer experience story with a major electronics manufacturer. First, I noted that the 800 number was just for the class of equipment I owned. Second, I got a real (English-speaking) person with only two phone menus and 30 seconds. Third, they seemed genuinely interested in helping. I did get [...]

Any question?

As part of my coaching, one of the areas we almost always touch on is how to answer questions. In my experience, a large majority of people who can competently share information fall flat on their face when asked a direct question. Most coachees I work with can go for 30 minutes with [...]

Do you really want my business?

Trying to book a flight for an upcoming trip.  Against my better judgment, the nonstop flight woos me and I try to book on an anonymous airline108 that tries to parade as the airline of the country.

When I get to “purchase ticket”, it tells me to be careful and not hit anything twice, double booking, [...]

Blog troubles

Thanks to my ISP ‘improving’ the offering to me (without my choice, notification, or approval), the blog has been down for four days.  I finally did my own research to at least get it to where it is, but there’s a bug with the version of mySQL that they have ‘upgraded’ me to that has [...]

Thanks

On a day where we are supposed to stop, ponder, and give cognizant acknowledgment to the many good things in our lives (but here in America, judging from the size of my newspaper this morning, it is apparently about planning our shopping day for tomorrow), let be the voice crying in the wilderness begging you [...]

New bank looming

I find online that I have a service fee from my bank:

Clicking ‘more info’ I find out that there was only one fee and the total is correct:

How comforting. This will be the sixth time this year and second month in a row I’ve had to go in to discuss “service fees” with them. [...]