Giving an aviation safety seminar at the airport in Blacksburg, VA tonight. Beautiful town and airport, and a packed house of locals in the house. Big game coming on Thursday, so there were some special activities in and around the town and airport. Before the seminar, we watched the Outback Blimp106 shoot an approach only [...]
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Traveling a few weeks back and found a number of customer service stories from the line of work that seems absolutely determined to provide bad service — the airlines. After missing one flight (due to no fault of my own — in fact, I ran through the airport and arrived 10 minutes before departure only to [...] September 26th, 2007 | Category: Content, Customer Service, Don't!, Flying, Leadership | 2 comments - (Comments are closed)
This is a slightly different sort of post — a travel tip. I’m back on the road after a nice bit of home-bound hiatus. I’m traveling with a new toy — a GPS. I’ve used GPS in aviation for years, had one of the first general handheld positioning units (anybody want to [...] Saw the importance first-hand last night of connecting with the audience via eye contact and any other way possible. Presenting to an aviation crowd in a hotel ballroom. 202 chairs set up — brought in another 25 as we reached capacity. Final tally was 291 and we ended with about 25 people sitting on the [...] February 7th, 2007 | Category: Communication skills, Delivery, Flying, public speaking | Comments are closed
I was speaking the other night in the first public viewing of a 3-night run. Wanting to get it right the very first time, I’d done private practice and invited some speaking friends to view a trial run. I was still polishing (always am), but had the basics pretty solid. About 75 minutes in to [...] In my training classes, I teach a lot of people whose native language is not English. Save for a few years of High School German (nur ein bisschen!), I only speak English, however. While I LOVE listening to the accents I am exposed to, it does pose a problem in communication sometimes. Today I had [...] Got a flyer/magazine/catalog today. One of those vendor rags that’s made to look like a magazine tailored to something I love (flying). I don’t know how I got on the maillst, and because it’s a topic I care about, I’m only partially miffed that it graces my mailbox about once a month. Today’s edition came with [...] July 15th, 2006 | Category: Communication skills, Customer Service, Flying | One comment - (Comments are closed)
I spent much of this weekend at the local No Fluff, Just Stuff conference watching (and critiquing, of course) folks speaking. Like most of us, these folk were not speakers first, but people with a passion who became speakers because others wanted to hear about their passion and what they knew. While the topic of [...] June 11th, 2006 | Category: Communication skills, Flying | Comments are closed
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