Comments for MillsWyck Communications http://www.millswyck.com Communication matters. What are YOU saying? Fri, 03 Feb 2012 23:30:43 +0000 hourly 1 http://wordpress.org/?v= Comment on State of the Union — Built to Last by alan http://www.millswyck.com/2012/01/state-of-the-union-built-to-last/#comment-499 alan Fri, 03 Feb 2012 23:30:43 +0000 http://www.millswyck.com/?p=1538#comment-499 Lisa, One of the great things about public speaking is you never "get there". You can ALWAYS improve. It's such a great challenge and one of the many reasons I love it. A Lisa,

One of the great things about public speaking is you never “get there”. You can ALWAYS improve. It’s such a great challenge and one of the many reasons I love it.

A

]]> Comment on State of the Union — Built to Last by Lisa http://www.millswyck.com/2012/01/state-of-the-union-built-to-last/#comment-497 Lisa Fri, 03 Feb 2012 18:14:09 +0000 http://www.millswyck.com/?p=1538#comment-497 Enjoyed your insights here on the president's speech from a public speaking perspective. This article was fascinating to read and provided good tips for any aspiring speaker. This makes me want to come back for more!! Thanks for sharing with us! Enjoyed your insights here on the president’s speech from a public speaking perspective. This article was fascinating to read and provided good tips for any aspiring speaker. This makes me want to come back for more!! Thanks for sharing with us!

]]> Comment on State of the Union — Built to Last by alan http://www.millswyck.com/2012/01/state-of-the-union-built-to-last/#comment-431 alan Wed, 25 Jan 2012 20:53:14 +0000 http://www.millswyck.com/?p=1538#comment-431 Remember the root word of analyze! Looking forward to meeting Derek on Monday... Remember the root word of analyze! Looking forward to meeting Derek on Monday…

]]> Comment on State of the Union — Built to Last by Laurie Watson http://www.millswyck.com/2012/01/state-of-the-union-built-to-last/#comment-430 Laurie Watson Wed, 25 Jan 2012 20:48:49 +0000 http://www.millswyck.com/?p=1538#comment-430 Great blog... You shine here in your ability to analyze... Derek coming Monday? Great blog… You shine here in your ability to analyze… Derek coming Monday?

]]> Comment on About Us by Tips On Becoming A More Confident, Influential Speaker | Raleigh Web Video Productions Blog http://www.millswyck.com/about/#comment-195 Tips On Becoming A More Confident, Influential Speaker | Raleigh Web Video Productions Blog Sat, 15 Oct 2011 00:58:35 +0000 http://www.millswyck.com/new/?page_id=15#comment-195 [...] recently attended a seminar held by Alan Hoffler, Executive Director and Principal Trainer with MillsWyck Communications in my local networking area [...] [...] recently attended a seminar held by Alan Hoffler, Executive Director and Principal Trainer with MillsWyck Communications in my local networking area [...]

]]> Comment on Clear as mud by Checking in | Your message and other things you say http://www.millswyck.com/2010/09/clear-as-mud/#comment-101 Checking in | Your message and other things you say Thu, 09 Dec 2010 02:10:08 +0000 http://www.millswyck.com/blog/?p=424#comment-101 [...] had a corollary of this sort of thing before with questions of understanding.  They’re all cut from the same cloth.  And in the [...] [...] had a corollary of this sort of thing before with questions of understanding.  They’re all cut from the same cloth.  And in the [...]

]]> Comment on I’d hate to see #2 by Linda Savanauskas http://www.millswyck.com/2010/10/id-hate-to-see-2/#comment-104 Linda Savanauskas Thu, 28 Oct 2010 14:10:27 +0000 http://www.millswyck.com/blog/?p=445#comment-104 I just had that same helpful conversation with another bank that recently merged. I used to be able to call, provide 4 pieces of identifying information, and I got to pass go and well (not collect $200)...this time - I was passed to the brown-call group, the orange-call group and then asked to provide the same information again...ugh! I wasn't laughing in the end. It used to take me no more than 5-8 minutes tops to make that call before the merger - and now with the automated teller sending me to the different call centers and the verification process 100 ways until Sunday - it took me over 20 minutes and left me frustated.... It truly is hard to keep your sensibility during these calls. :-) I just had that same helpful conversation with another bank that recently merged. I used to be able to call, provide 4 pieces of identifying information, and I got to pass go and well (not collect $200)…this time – I was passed to the brown-call group, the orange-call group and then asked to provide the same information again…ugh! I wasn’t laughing in the end. It used to take me no more than 5-8 minutes tops to make that call before the merger – and now with the automated teller sending me to the different call centers and the verification process 100 ways until Sunday – it took me over 20 minutes and left me frustated…. It truly is hard to keep your sensibility during these calls. :-)

]]> Comment on I’d hate to see #2 by Alan Hoffler http://www.millswyck.com/2010/10/id-hate-to-see-2/#comment-103 Alan Hoffler Thu, 14 Oct 2010 12:19:57 +0000 http://www.millswyck.com/blog/?p=445#comment-103 I completely agree on both issues.Which begs the question -- why aren't bank personnel trained to say just that? I completely agree on both issues.Which begs the question — why aren’t bank personnel trained to say just that?

]]> Comment on I’d hate to see #2 by David Warren http://www.millswyck.com/2010/10/id-hate-to-see-2/#comment-102 David Warren Thu, 14 Oct 2010 11:49:20 +0000 http://www.millswyck.com/blog/?p=445#comment-102 I would be willing to guess that this blog entry wouldn't exist if each person at Wachovia replaced "I can't help you," or "I don't do that" with "I can help get you to the right person." We've come to expect and tolerate a certain level of incompetence and insanity in our daily lives. We have yet to build up that same tolerance for rudeness.One of our unique capabilities as humans is to endure great hardship as long as we feel an end to the hardship will eventually come. Endless and unhelpful phone menus followed up by human voices that say no don't provide that required sense that this customer service hardship will ever end, even if the net time taken is the same as a moderately aware human who assures us that they can help and even if that requires several additional transfers to other humans who also assure us that help is on the way. It's all in how you say it. I would be willing to guess that this blog entry wouldn’t exist if each person at Wachovia replaced “I can’t help you,” or “I don’t do that” with “I can help get you to the right person.” We’ve come to expect and tolerate a certain level of incompetence and insanity in our daily lives. We have yet to build up that same tolerance for rudeness.One of our unique capabilities as humans is to endure great hardship as long as we feel an end to the hardship will eventually come. Endless and unhelpful phone menus followed up by human voices that say no don’t provide that required sense that this customer service hardship will ever end, even if the net time taken is the same as a moderately aware human who assures us that they can help and even if that requires several additional transfers to other humans who also assure us that help is on the way. It’s all in how you say it.

]]> Comment on Clear as mud by Alan Hoffler http://www.millswyck.com/2010/09/clear-as-mud/#comment-100 Alan Hoffler Mon, 13 Sep 2010 13:10:05 +0000 http://www.millswyck.com/blog/?p=424#comment-100 I am a firm believer that those who can speak well will get opportunities that those who cannot will never see. I am a firm believer that those who can speak well will get opportunities that those who cannot will never see.

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