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by Alan | Jun 14, 2008 | Communication skills, Customer Service, Delivery, public speaking
Answering Questions When Speaking As part of my coaching, one of the areas we almost always touch on is how to answer questions. In my experience, a large majority of people who can competently share information fall flat on their face when asked a direct question....
by Alan | Jun 13, 2008 | Communication skills, public speaking
Coaching a group the other day and was faced with the comment, “This is a lot easier when we’re on the road in front of strangers. It’s harder doing it in front of your peers. They know the material and the pressure is greater.” While I...
