The most important person you’ll talk to

by | Apr 2, 2006 | Customer Service, Delivery

Just back from a few days off with the family.  A rare vacation — no agenda, no places we HAD to go, nothing we HAD to do.  Nice.Except for the desk clerk at the “award-winning, customer-driven, best-in-the-chain, excellence-is-our-standard” hotel we...

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