by Alan | Feb 7, 2006 | Business, Communication skills, Sales
Here’s a thought. Customer-centric customer service.I called last night (after quitting time in my time zone) to order a product from a vendor. I knew the product — I needed only to confirm the price and close the deal. All they had to do was answer the...
by Alan | Feb 6, 2006 | Communication skills, Delivery
Had a hearing-impaired student in my class today. We utilized a service where we call in on a conference call and a person (who was in Anchorage, Alaska!) types in everything I say and the student logs in to a web page and sees this typed text on about a 2 second...
by Alan | Feb 5, 2006 | Communication skills, Delivery
Back to some presentations from last week.One was list of ways to… it really doesn’t matter. The presenter had 7 points to be a better… whatever it was he was talking about. Seven is probably too many points for a 20-minute presentation, or any...
by Alan | Feb 4, 2006 | Communication skills, Delivery, Don't!
I hear this probably as much as I don’t hear it, and it is a T2P2 (Top Ten Pet Peeve) of mine.Intro slide is up. Audience is seated and quiet. Speaker begins to talk. Usually introduces himself or the topic. Often advances slide deck. And...
by Alan | Feb 3, 2006 | Communication skills, Delivery
Heard a speaker in my litany of observations this week use back-to-back rhetorical questions to start of the program. One started with the “How many of you…?” format, and at the conclusion of the introduction, she asked, “Does that sound like a...
