by Alan | Jul 15, 2008 | Communication skills
This is a test from Firefox’s add-in, Scribefire.And a blockquote.
by Alan | Jul 5, 2008 | Communication skills, Customer Service
Had a customer experience story with a major electronics manufacturer. First, I noted that the 800 number was just for the class of equipment I owned. Second, I got a real (English-speaking) person with only two phone menus and 30 seconds. Third, they seemed genuinely...
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by Alan | Jun 14, 2008 | Communication skills, Customer Service, Delivery, public speaking
Answering Questions When Speaking As part of my coaching, one of the areas we almost always touch on is how to answer questions. In my experience, a large majority of people who can competently share information fall flat on their face when asked a direct question....
by Alan | Jun 13, 2008 | Communication skills, public speaking
Coaching a group the other day and was faced with the comment, “This is a lot easier when we’re on the road in front of strangers. It’s harder doing it in front of your peers. They know the material and the pressure is greater.” While I...
by Alan | Mar 24, 2008 | Communication skills
I think I’ve got the blog back up, on a new and improved version of WordPress. I suppose that’s a good thing. My cursory glance shows it to be working, although the admin interface is a bit different and my categories appear to have disappeared.Sorry mom...
by Alan | Mar 18, 2008 | Communication skills, Don't!, public speaking
At a technical conference, the audience had just sat through about 100+ minutes of technical detail and demonstration. It was interesting stuff (to them) but was quite a bit on the dry side and was a parade of facts and features. The conference organizers had invited...
