by Alan | May 30, 2006 | Communication skills, Customer Service, Leadership
The ‘rents came to town yesterday to keep the kids (The Boss & I will be taking some rare days off to celebrate our 3652nd day of marriage!). Coordinating ETA with mom via cell phone (which in itself is a bit of a miracle — my folks handling cell...
by Alan | May 25, 2006 | Communication skills, Delivery
Seth Godin blogs today about habits. I’d probably add another category — that of the routine. Starbucks in the morning is a routine (OK, for some of you, it’s a habit). Brushing your teeth is (I hope) a habit. Your route to work is a routine. ...
by Alan | May 22, 2006 | Communication skills, Content, Delivery, Leadership
Had a faithful reader send on the link to an interview with a guy on live TV who turned out to not be the person the anchor thought she was interviewing. The expression on the poor guy’s face when they introduce him is priceless (he turns out to be a cab driver...
by Alan | May 22, 2006 | Communication skills, Don't!, PowerPoint
Following up Saturday’s post on the elite consulting group with the presentation from the netherworld…Some things that were just bad slide design made a bad thing even worse. Again, I don’t normally try to counsel number of slides, but this...
by Alan | May 20, 2006 | Communication skills, Leadership, Parenting
Today was Game 4 of the greatest sporting event on the planet — first-year Tee-ball. We’ve seen marked progress on the diamond, to the point where The Boy’s team actually made an out (one) and the kids actually run the bases in order and most of...
