by Alan | Aug 31, 2006 | Communication skills, Customer Service, Delivery, Don't!, Leadership, Sales
Read today that Radio Shack laid off103 400 workers. Big deal. People get the pink slip every day. Well, if it’s you that got the pink slip, it’s a very big deal. And Radio Shack, in the interest of delivering the news “quicker” and in a...
by Alan | Aug 30, 2006 | Communication skills, Customer Service, Leadership
As a follow-up to my post last week102 on passing the buck and not taking responsibility for problems, had a similar experience yesterday. I recently changed cell phone companies, and since I have pretty basic needs, took the driod’s recommendation on the phone...
by Alan | Aug 29, 2006 | Communication skills, Delivery, Toastmasters
Our local Toastmasters Club tried something a little different yesterday. We called a special, voluntary meeting to watch a video of a presenter (about 20 minutes) and then spent the rest of an hour discussing what worked and what didn’t for that speaker. The...
by Alan | Aug 27, 2006 | Communication skills, Customer Service, Delivery, Efficiency, Leadership
Was helping some members of a large organization whose higher echelons call the shots pretty exclusively. One area manager remarked that other than some blanket directions, specific responses from the CEO were not a possibility, so his area had to assume, act, and...
by Alan | Aug 26, 2006 | Communication skills, Content, Delivery, Leadership, Parenting
Went to a niece’s softball game today and also watched a short part of the Little League World Series. A ball field is a funny place with regard to communication. I noticed long ago that just about everything that is said is repeated or stated in pairs. ...
