by Alan | Apr 15, 2006 | Communication skills, Customer Service, Delivery, Sales
Found myself with a dying cell phone battery, a lost mobile charger, and three phone calls to make the other day. Began each conversation with something along the lines of “I’ve got thirty seconds of battery left, tell me ____”. In another...
by Alan | Apr 12, 2006 | Communication skills, Flying
Was out flying today and was prepped and ready to take off at an uncontrolled airport. Called on the appropriate frequency to alert others of my presence and intentions. Right as I was about to take the runway, I made a final look up and was surprised to see a plane...
by Alan | Apr 10, 2006 | Communication skills, Delivery
I am frequently in audiences that feel the need to appreciate, acknowledge, or just get some energy out by clapping. I personally think we’re on an upswing in applause — which I pretty much dislike–but I accept it for what it is.The problem is, most...
by Alan | Apr 9, 2006 | Communication skills
David Ferrabee blogs today about the business world using English and the need to speak in the terms (language) of the customer. Makes a lot of sense. I’d extend it to more than just business. And more than just language. In fact, it’s a direct hit to...
by Alan | Apr 9, 2006 | Communication skills, Delivery
Had a chance to sit in the rear of a large crowd today. And it just underscored the need to have constant and deliberate eye contact no matter what the size of the audience. In this case, the presenter’s eyes rarely reached halfway back, and with the stage...
