by Alan | Oct 21, 2008 | Philosophical
“I love almost everything about X. X is wonderful. Reminds me of the dreams when I started out in life. X is just the culmination of all that is good. But I just can’t overlook the fact that X is Y. That is...
by Alan | Oct 16, 2008 | Communication skills
Another thing that stuck out to me in last night’s debate was the person with which the candidates talked about themselves. In almost every case, they used inherently first-person: “I”, “me”, “my”. I suppose...
by Alan | Oct 15, 2008 | Communication skills, Delivery, Leadership
Watched about 30 minutes — and then the final 5 minutes — of the Final President Debate tonight. Once again, it is amazing to me that with so much on the line (it’s not even a remote stretch to say that the balance of power in the free world is at...
by Alan | Oct 13, 2008 | Communication skills, Customer Service, Leadership
Having just spent a week at Walt Disney World, I have to say their ability to answer questions is what sets them apart. In the times of this economic stress, I have to think they’re a little scared — family vacations are likely the first thing to get cut....
by Alan | Sep 14, 2008 | Communication skills, Delivery, Don't!
Had a student suggest a fourth ‘F’ when we were discussing the question, “What do you do when something out of the ordinary or bad happens while you are speaking?” (see last post for the other three Fs answer).He responded, “Freak...
