by Alan | Aug 13, 2008 | Communication skills, Delivery, Leadership, Philosophical, public speaking
Just got off the phone with my friend Jeff. We have about a weekly discussion about what works and what doesn’t when it comes to presentations. The theme was present at my lunch, as well. My meeting with a sales guy discussed why folks don’t do things that...
by Alan | Jul 31, 2008 | Delivery, PowerPoint, public speaking
Was teaching today and came to the instruction on PowerPoint. Had a pretty interested group and was going through some more advanced things like the presenter’s view on a second monitor and some cheap tricks on using blank slides. Was (not) surprised that most...
by Alan | Jul 15, 2008 | Communication skills
This is a test from Firefox’s add-in, Scribefire.And a blockquote.
by Alan | Jul 5, 2008 | Communication skills, Customer Service
Had a customer experience story with a major electronics manufacturer. First, I noted that the 800 number was just for the class of equipment I owned. Second, I got a real (English-speaking) person with only two phone menus and 30 seconds. Third, they seemed genuinely...
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by Alan | Jun 14, 2008 | Communication skills, Customer Service, Delivery, public speaking
Answering Questions When Speaking As part of my coaching, one of the areas we almost always touch on is how to answer questions. In my experience, a large majority of people who can competently share information fall flat on their face when asked a direct question....
