by Alan | Nov 21, 2007 | Communication skills, Content, Delivery, Don't!, public speaking
I’ve been asked to review some taped presentations of some technical presenters. I’ve been shown their guidelines — it’s pretty minimal. The sponsor of the program wants it “interesting”, “exciting”,...
by Alan | Nov 14, 2007 | Communication skills, Don't!, public speaking
Seth Godin brought to our attention the issue of people apologizing before their talks. I’ll rate this a TTPP (Top Ten Pet Peeve), and generalize further. It’s not just about egregious time overshoots, but any element that requires the perceived need to...
![New bank looming]()
by Alan | Nov 13, 2007 | Business, Customer Service
I find online that I have a service fee from my bank:Clicking ‘more info’ I find out that there was only one fee and the total is correct:How comforting. This will be the sixth time this year and second month in a row I’ve had to go in to discuss...
by Alan | Nov 4, 2007 | Communication skills, Content, Customer Service
Keeping with our Sunday night tradition, we went through the drive-through of a well-known fast food restaurant that shall remain nameless, but it’s image is led by a red-haired girl named Wendy. We order the same thing every week. We’re fairly habitual...
by Alan | Oct 23, 2007 | Business, Communication skills, Content, Leadership, public speaking
In my speaking, often I’m asked to share the stage with experts or others who complement the program. I have such an occasion in my current round of safety seminars. I’ve worked with several ‘experts’ who have been given instructions from the...
