by Alan | Jul 15, 2007 | Communication skills, Content, Delivery
In a presentation the other day where the presenter (who had already made one reference to being behind schedule and making up time a bit) made the statement (referring to the handout): “I have written this down so you can look at it later.”And...
by Alan | Jul 8, 2007 | Communication skills, Customer Service, public speaking
First-person customer service nightmare, courtesy of Time-Warner Cable, who houses the hardware that Earthlink sells me cable service over.My broadband fritzed for no apparent reason. I recycled everything on my end to no avail. I call TWC, skipping Earthlink...
by Alan | Jul 8, 2007 | Communication skills, Delivery, Don't!, public speaking
Heard a preacher today who evoked memories of a standard Southern Baptist hell-fire-brimstone sort. If I read what he had to say, I’d probably be compelled to read every word. I found listening to be painful, and it appears I was not alone.After a very...
by Alan | Jun 25, 2007 | Communication skills, Delivery, Parenting, public speaking
Getting back to some of the many presentations I saw at conferences in the past month. I am still digesting all the stuff I’ve seen, and I selfishly feel that I have benefited more than I’ve helped others this month. But in rational moments, I realize...
by Alan | Jun 19, 2007 | Business, Customer Service, Leadership
Training in an (internal) training center where the common area between training rooms had snacks and such. Off to the side were some coffee containers with a big sign on them that said: “Coffee is for the XYZ class only.” Since my class wasn’t the...
