by Alan | Jan 28, 2007 | Communication skills, Content, Delivery, public speaking
Listening to a sermon and was told there would be four points. I jotted “1.” in my notes and began following along. I jotted down the key elements, making personal notes as I did, but when the pastor got to point #4, I looked down and alreayd had four...
by Alan | Jan 26, 2007 | Communication skills, Delivery, Sales
Was in on two teleconferences today, and in both cases the phone connected groups of people. It’s always a weird dynamic when some people are live and some are remote. But the principles of communication don’t change.In both cases today, I watched people...
by Alan | Jan 17, 2007 | Communication skills, Efficiency, Leadership, public speaking
Like 100 million other Americans, I made a commitment heading in to the New Year to eat better and lose some weight. After a visit to the nutritionist, some very basic (common sense) action items turned into a quick difference on the scales. While I’m told...
by Alan | Jan 10, 2007 | Communication skills, Delivery, Parenting, public speaking
Watched an interaction at a meeting today that was really quite humorous. A person with laptop in tow was being asked direct questions by another person. One question sparked a lightbulb that only Google could answer. So laptop popped open and attention was turned...
by Alan | Jan 5, 2007 | Customer Service, Efficiency
Maybe it’s just me. But I’m sick of hearing that phrase from customer service when they have no intention (or ability) of doing it.Tonite it’s the cell phone. First, the phone I bought is NOT as it was advertised (understand I have little cell...
