by Alan | Nov 20, 2006 | Communication skills, Leadership, public speaking
Talking with a friend the other day about the importance of an audience liking the presenter. In many cases, there is no context for whether to like the presenter or not (they may not know him until he comes up to speak, for instance). But in so many cases, there is...
by Alan | Sep 26, 2006 | Communication skills, Customer Service, Delivery, Don't!, Leadership, public speaking
I ran across a(nother) web site the other day that had titles, content, and an animated GIF with a little bulldozer that said “Pardon our mess. This site is under construction.” I’ve never understood why web developers (or probably more accurately,...
by Alan | Sep 24, 2006 | Communication skills, Delivery, Leadership, Parenting, public speaking
Spent the weekend looking through a viewfinder as the videographer at a friend’s daughter’s wedding. One of the tips I got long ago about videography is to put the camera on the level you want things to be seen at. For kids, especially, this means...
by Alan | Sep 11, 2006 | Communication skills, Delivery, Leadership, public speaking
I hate meetings. But I found myself in several today, covering several walks of life. One of them even had a phone contingent on the line, from more than a few locales. I happened to be with some other people in the same room attending the meeting, but I witnessed...
by Alan | Aug 31, 2006 | Communication skills, Customer Service, Delivery, Don't!, Leadership, Sales
Read today that Radio Shack laid off103 400 workers. Big deal. People get the pink slip every day. Well, if it’s you that got the pink slip, it’s a very big deal. And Radio Shack, in the interest of delivering the news “quicker” and in a...
by Alan | Aug 30, 2006 | Communication skills, Customer Service, Leadership
As a follow-up to my post last week102 on passing the buck and not taking responsibility for problems, had a similar experience yesterday. I recently changed cell phone companies, and since I have pretty basic needs, took the driod’s recommendation on the phone...
