by Alan | Oct 3, 2006 | Communication skills, Content, Customer Service, Efficiency
One of the challenges of speakers trying to interact with their audience is giving clear directions. I was a participant in a class a few weeks back where we were supposed to put our names on the little name tents. The speaker/trainer had some specific way to do...
by Alan | Sep 26, 2006 | Communication skills, Customer Service
Kudos to an interaction with Sporty’s Pilot Shop. I made a web order with them yesterday — just a few items. Had a phone call back within half a day that left a message: “Mr. Hoffler, we’re sorry the widget you ordered in white is not in...
by Alan | Sep 26, 2006 | Communication skills, Customer Service, Delivery, Don't!, Leadership, public speaking
I ran across a(nother) web site the other day that had titles, content, and an animated GIF with a little bulldozer that said “Pardon our mess. This site is under construction.” I’ve never understood why web developers (or probably more accurately,...
by Alan | Sep 24, 2006 | Communication skills, Delivery, Leadership, Parenting, public speaking
Spent the weekend looking through a viewfinder as the videographer at a friend’s daughter’s wedding. One of the tips I got long ago about videography is to put the camera on the level you want things to be seen at. For kids, especially, this means...
by Alan | Sep 11, 2006 | Communication skills, Delivery, Leadership, public speaking
I hate meetings. But I found myself in several today, covering several walks of life. One of them even had a phone contingent on the line, from more than a few locales. I happened to be with some other people in the same room attending the meeting, but I witnessed...
by Alan | Aug 31, 2006 | Communication skills, Customer Service, Delivery, Don't!, Leadership, Sales
Read today that Radio Shack laid off103 400 workers. Big deal. People get the pink slip every day. Well, if it’s you that got the pink slip, it’s a very big deal. And Radio Shack, in the interest of delivering the news “quicker” and in a...
