How may I help you?

Maybe it’s just me.  But I’m sick of hearing that phrase from customer service when they have no intention (or ability) of doing it.Tonite it’s the cell phone.  First, the phone I bought is NOT as it was advertised (understand I have little cell...

Make it easy

Just sat down to pay my property taxes, which is seldom a pleasant experience.  As I filled in the little form, wrote the check, and stuffed it all back into the envelope with the little window, I noted that the three-fold sheet they sent me was folded in a size such...

Not like me

I shared my Christmas dinner and most of the day with a fascinating person.  Demographics and logic would say our paths would never cross.She is a 94-year-old black woman, widowed for the last few years, now recovering from a broken hip.  While her body is weakening,...

Being pushed

My 5-year-old son watched his cousin play in a basketball game.  She was the largest and most athletic girl on the court, scored 22 of her team’s 26, and led them to an emphatic victory.  His comments revealed the impression it made on him, especially in light...

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