by Alan | May 28, 2007 | Communication skills, Content, Delivery, Leadership
Traveling through DCA airport104 last week. As thousands of my closest friends and I sat waiting for our chance to be called as the next contestant on the “So you want to be a sardine” game show, not once but twice an alarm sounded on a gate door. In...
![Nothing here for you to see]()
by Alan | May 27, 2007 | Communication skills, Content, Don't!, Parenting
Been a long time. I’ll get back to it. Promise.Did have the thrill of attending Edward Tufte’s last week. I’ll have more about the seminar later, but I snapped this picture in the lobby. I was left wondering what message I should take away from...
by Alan | Apr 14, 2007 | Communication skills, Content, PowerPoint
Most of us have multiple versions of our speeches, training programs, presentations, and notes. It’s hard to keep them straight. Frequently, the easiest and best way is to date them. I do this myself. I have my own naming convention for any date-related...
by Alan | Mar 23, 2007 | Communication skills, Content, Customer Service, Delivery
Flying earlier in the week and heard over the PA in an airport:”American Airlines paging pilots Captain Susie Queue and John Doe. Please report to Gate 7 regarding your flight.”Now, my fantasy is to be in an airport or airline where the pilots don’t...
by Alan | Mar 20, 2007 | Content, Efficiency
Sitting in a hotel reading the instructions for “complimentary high-speed wireless internet service”.Seven steps, easy enough. Then there’s another step listed after an asterisk (even though there is no asterisk anywhere else on the page). The step...
by Alan | Mar 14, 2007 | Communication skills, Content, Delivery, Leadership
Tom Antion suggests104 a ration of 10 “you’s” to every “I” that is used in a speaking engagement. I’m against this on two levels. First, when we get to counting metrics in a speech, we’re forgetting the most important issue...
