by Alan | Jun 8, 2006 | Communication skills, Delivery, Don't!
A typical practice in keynote or executive speeches and town halls is the Q&A session. I’ve got no problems with questions (and answers!) but I dislike watching a messaging session end with soliciting them.One I saw last week ended something like...
by Alan | Jun 6, 2006 | Communication skills, Delivery
Had a speaker I’d worked with share a recording of his presentation with me today. He led off with the caveat and warning that he had committed a grievous delivery error at the beginning of his presentation: “…even as I said it during the speech, I...
by Alan | Jun 5, 2006 | Communication skills, Customer Service, Delivery, Leadership, Sales
I’ve never been much for political correctness, and it has nothing to do with politics. I’d just rather say things the way they are rather than euphemize (is that a word?) and try not to offend. Of course, I grew up in the day when we kept score in...
by Alan | May 25, 2006 | Communication skills, Delivery
Seth Godin blogs today about habits. I’d probably add another category — that of the routine. Starbucks in the morning is a routine (OK, for some of you, it’s a habit). Brushing your teeth is (I hope) a habit. Your route to work is a routine. ...
by Alan | May 22, 2006 | Communication skills, Content, Delivery, Leadership
Had a faithful reader send on the link to an interview with a guy on live TV who turned out to not be the person the anchor thought she was interviewing. The expression on the poor guy’s face when they introduce him is priceless (he turns out to be a cab driver...
by Alan | May 19, 2006 | Communication skills, Delivery, Don't!, Leadership, PowerPoint
With a group of writers today watching an archived webcast of a presentation. Presenters were high-level folks at a very recognizable communications firm. My expectations were sky-high to hear what these respected thought leaders would have to say.Man, was I...
