by Alan | Dec 4, 2007 | Communication skills, Content, public speaking, Sales
In working with so many technical presenters (or rather, technical people presenting), I’ve noticed an interesting trend. Most of them give feature-rich, technically precise, and logically crafted presentations. And they’re missing one very important...
by Alan | Nov 22, 2007 | Communication skills, Customer Service, Don't!, Efficiency
On a day where we are supposed to stop, ponder, and give cognizant acknowledgment to the many good things in our lives (but here in America, judging from the size of my newspaper this morning, it is apparently about planning our shopping day for tomorrow), let be the...
by Alan | Nov 21, 2007 | Communication skills, Content, Delivery, Don't!, public speaking
I’ve been asked to review some taped presentations of some technical presenters. I’ve been shown their guidelines — it’s pretty minimal. The sponsor of the program wants it “interesting”, “exciting”,...
by Alan | Nov 14, 2007 | Communication skills, Don't!, public speaking
Seth Godin brought to our attention the issue of people apologizing before their talks. I’ll rate this a TTPP (Top Ten Pet Peeve), and generalize further. It’s not just about egregious time overshoots, but any element that requires the perceived need to...
by Alan | Nov 4, 2007 | Communication skills, Content, Customer Service
Keeping with our Sunday night tradition, we went through the drive-through of a well-known fast food restaurant that shall remain nameless, but it’s image is led by a red-haired girl named Wendy. We order the same thing every week. We’re fairly habitual...
by Alan | Oct 23, 2007 | Business, Communication skills, Content, Leadership, public speaking
In my speaking, often I’m asked to share the stage with experts or others who complement the program. I have such an occasion in my current round of safety seminars. I’ve worked with several ‘experts’ who have been given instructions from the...
