by Alan | Jun 5, 2006 | Communication skills, Customer Service, Delivery, Leadership, Sales
I’ve never been much for political correctness, and it has nothing to do with politics. I’d just rather say things the way they are rather than euphemize (is that a word?) and try not to offend. Of course, I grew up in the day when we kept score in...
by Alan | Jun 4, 2006 | Communication skills, Don't!
Back from a nice relaxing few days in Savannah, GA. Did the obligatory things whilst there, including a guided tour of the city to get the lay of the land. As in most tourist destinations, the tour guide was a card-carrying extrovert and very knowledgeable about the...
by Alan | May 30, 2006 | Communication skills, Customer Service, Leadership
The ‘rents came to town yesterday to keep the kids (The Boss & I will be taking some rare days off to celebrate our 3652nd day of marriage!). Coordinating ETA with mom via cell phone (which in itself is a bit of a miracle — my folks handling cell...
by Alan | May 25, 2006 | Communication skills, Delivery
Seth Godin blogs today about habits. I’d probably add another category — that of the routine. Starbucks in the morning is a routine (OK, for some of you, it’s a habit). Brushing your teeth is (I hope) a habit. Your route to work is a routine. ...
by Alan | May 22, 2006 | Communication skills, Content, Delivery, Leadership
Had a faithful reader send on the link to an interview with a guy on live TV who turned out to not be the person the anchor thought she was interviewing. The expression on the poor guy’s face when they introduce him is priceless (he turns out to be a cab driver...
by Alan | May 22, 2006 | Communication skills, Don't!, PowerPoint
Following up Saturday’s post on the elite consulting group with the presentation from the netherworld…Some things that were just bad slide design made a bad thing even worse. Again, I don’t normally try to counsel number of slides, but this...
