by Alan | Apr 5, 2006 | Book Reviews, Communication skills, Delivery, PowerPoint
Had a speaker I was working with the other day express shock that I recommended removal of an agenda slide from their PowerPoint. “Shouldn’t I tell them what I’m going to tell them, tell them, and tell them what I told them?” That is one...
by Alan | Apr 5, 2006 | Business, Communication skills, Leadership
As most of America (and the world does), I have the “opportunity” to sit in a lot of group meetings. And I spend the vast majority of my time in them figuring out one of two things: 1) how much this meeting is costing the organization (and was it worth...
by Alan | Apr 2, 2006 | Customer Service, Delivery
Just back from a few days off with the family. A rare vacation — no agenda, no places we HAD to go, nothing we HAD to do. Nice.Except for the desk clerk at the “award-winning, customer-driven, best-in-the-chain, excellence-is-our-standard” hotel we...
by Alan | Mar 30, 2006 | Communication skills
As expected, it took a tech support call to get the blog working, bu it appears that things are moving along now. I see a few differences from the admin end, but I hope you see precious few on the client end.Never trust when everything “should” work...
by Alan | Mar 28, 2006 | Communication skills, Don't!, PowerPoint
Been pounding the keyboard rehashing course materials. Have seen precious little in the way of presentations of late. Thus the quietness. It’ll pick up.I did work with two folks this week and in helping them hash out their message, both essentially said,...
by Alan | Mar 28, 2006 | Communication skills
My ISP just notified me they’ll be upgrading their blog software to the new version of WordPress (yay! I don’t have to do it!) and that “this should not effect (sic) your site”. The change will be made on March 30 — they’ve given an...
