by Alan | Feb 9, 2006 | Communication skills, Delivery, Leadership
Saw the same presenter handle questions in one of the best ways and worst ways I’ve seen — all in the same presentation.First the good. The presenter was before a crowd that isn’t gathered often, and the last time they were together was before a...
by Alan | Feb 9, 2006 | Communication skills, Delivery
If you’re on camera or on stage seated or seated in a meeting where you are exposed, stay still. Fight off the urge to wiggle/swing your leg, tap your toe, pick your nose, drum your fingers, play with the chair, fiddle with your notes, or anything else that...
by Alan | Feb 9, 2006 | Business, Communication skills, Leadership, Sales
Watched a head honcho type address the troops today. Packed house indicated that there was interest in what the general had to say. There were some good things, and some not-so-good things. Coupled with last week’s classes, I’ve got blog material for the...
by Alan | Feb 8, 2006 | Communication skills, Delivery
They (whoever they are) say it takes only 21 days to make a habit. I’ve lived a lot of 21-day periods, and thus have a lot of habits. Breaking them isn’t trivial. I just finished three days of teaching and noticed three habits I’d like to break....
by Alan | Feb 7, 2006 | Business, Communication skills, Sales
Here’s a thought. Customer-centric customer service.I called last night (after quitting time in my time zone) to order a product from a vendor. I knew the product — I needed only to confirm the price and close the deal. All they had to do was answer the...
by Alan | Feb 6, 2006 | Communication skills, Delivery
Had a hearing-impaired student in my class today. We utilized a service where we call in on a conference call and a person (who was in Anchorage, Alaska!) types in everything I say and the student logs in to a web page and sees this typed text on about a 2 second...
