by Alan | Jan 3, 2021 | Communication skills, Email
We are all looking to write and receive more effective emails. I sent my first email in 1991 (I was a graduate student emailing my father, a governmental employee – maybe the only two institutions on earth with easy access to email at the time). I was enamored with...
![One email that should never be sent. Oh, and “Thank you.”]()
by Alan | Aug 22, 2013 | Business, Communication skills, Don't!, Efficiency, Leadership
In a class I was teaching yesterday, we engaged in some healthy debate on the issue of email etiquette and efficiency. First, I think most everyone in business agrees that they receive too many emails and their productivity with the tool could be improved. In...
![One email that should never be sent. Oh, and “Thank you.”]()
by Alan | May 5, 2013 | Customer Service, Don't!, Sales
I wish I were making this up. Got an email today. Title: Problem with Millswyck web site (first problem — already failed in the obscure capitalization of my business name, but that’s forgiveable). I just came across your website. It looks pretty good,...
