by Alan | Sep 1, 2017 | Communication skills, Delivery, public speaking
Handling Questions During a Presentation Handling questions can be the downfall of many presenters, even if their presentation is spot on. At most any conference you go to, the breakout sessions follow a predictable pattern. The room host gets up and calls everyone...
![Speech Introductions: The one question you should never answer first (Who Am I?)]()
by Alan | Sep 14, 2016 | Communication skills, Delivery, Don't!, public speaking
In our July newsletter we shared a tip about speech introductions, and it’s a question I get a lot: “How should I introduce myself?” If I hear another speaker open with “Well, let me tell you a little about myself…”, I may scream. ...
![Speech Introductions: The one question you should never answer first (Who Am I?)]()
by Alan | Jan 5, 2014 | Communication skills, Customer Service, public speaking, Sales
I have found that answering questions is one of the most difficult things to do as a communicator. Especially in sales, where you are being compared to other people/products and one element of weakness can mean a lost close. We teach a wonderful method to handle...
by Alan | Sep 19, 2012 | Communication skills, Leadership, Sales
This Dilbert cartoon from yesterday caught my eye. It was even funnier because the class I was teaching had just discussed the prospect of an interviewing manager wanting great work for next to nothing. It’s the prospect of questions like this that make...
by Alan | Nov 10, 2010 | Communication skills, Delivery, public speaking
Now that the elections are a week behind us and emotions have abated (maybe?) somewhat, I’d like you to look at what answering questions can do for your message. I want to be necessarily anti-partisan in this discussion and evaluation. From where I sit, this...
