by Alan | Jul 17, 2006 | Communication skills, Content, Delivery
Watched a speaker open a few days ago with the phrase, “Let me tell you about my life…” Short of opening with, “I’d like to show some pictures from my vacation…” there are few things that could be more self-centered or more...
by Alan | Jul 17, 2006 | Communication skills, Content, Delivery, Don't!
Probably the most common and annoying thing I witness is a speaker making references to how much time he has left to speak. It just isn’t something that needs to come up. If we’re running short on time, chances are good that we’re presenting...
by Alan | Jul 16, 2006 | Communication skills, Delivery, Don't!
Watched a butchery of handouts today. When handouts help make a point, give the listener a take-away or help keep them paying attention where they otherwise might be jotting stuff down, add things not covered in the talk, or provide context and organization to the...
by Alan | Jul 15, 2006 | Communication skills, Customer Service, Flying
Got a flyer/magazine/catalog today. One of those vendor rags that’s made to look like a magazine tailored to something I love (flying). I don’t know how I got on the maillst, and because it’s a topic I care about, I’m only partially miffed...
by Alan | Jul 13, 2006 | Communication skills, Delivery
One of the things I do with my classes on training and communication skills is to have folks focus on a particular skill while talking about just about anything. I beg, plead, joke, and remind that in this skill-building session, I’m not really concerned at all...
