by Alan | Jul 26, 2007 | Communication skills, Delivery, public speaking
I’ve seen this so many times it probably rates as a TTPP (Top Ten Pet Peeve).Today it was someone stating how much passion she had about something. In a monotone voice. With zero excitement in her voice. With no gesture, movement, or increase in audience...
by Alan | Jul 25, 2007 | Customer Service, Don't!, Leadership
Another brilliant customer service story. My cell phone provider (who shall remain unnamed, but whose name means to run really fast) evidently called me this evening. Toll free number calling, man with thick accent identifies himself and gives the greeting and who he...
by Alan | Jul 19, 2007 | Content, Delivery, public speaking
it will. And it did.I met with the Raleigh Ruby Meetup on Tuesday night. They were a GREAT group who was really participative and seemed to really appreciate the topic (‘Bore No More’) and the format. I had a few slides to demonstrate some major points...
by Alan | Jul 17, 2007 | Communication skills, Content, Delivery, public speaking
Back to our professor from yesterday. During his presentation, he was stopped at least three times and asked to explain a word he used. That’s a sure cue that you aren’t speaking their language (undoubtedly, others had additional questions that...
by Alan | Jul 16, 2007 | Communication skills, Delivery, public speaking
Setting: lecture by a professor where the audience was voluntary. I don’t know of a class of people who need less credibility when it comes to the subject matter — this person was clearly the expert. This particular subject matter was of some dispute, and...
