by Alan | Apr 15, 2007 | Communication skills
Watched a presenter give a live demo. It was marginally fascinating to his audience. But in switching between two PowerPoint presentations, one video, a live program demo, and a canned program demo, he never did pull off a clean transition. Several times there were...
by Alan | Apr 14, 2007 | Communication skills, Content, PowerPoint
Most of us have multiple versions of our speeches, training programs, presentations, and notes. It’s hard to keep them straight. Frequently, the easiest and best way is to date them. I do this myself. I have my own naming convention for any date-related...
by Alan | Apr 14, 2007 | Leadership
I’m amazed at how quickly time flies. Been on the road speaking, teaching, vacationing, and working. I’ve not quit. Just been busy.As usual, when a habit and routine is broken, it’s hard to get back in it. It takes a lot to stay on top of...
by Alan | Mar 23, 2007 | Communication skills, Content, Customer Service, Delivery
Flying earlier in the week and heard over the PA in an airport:”American Airlines paging pilots Captain Susie Queue and John Doe. Please report to Gate 7 regarding your flight.”Now, my fantasy is to be in an airport or airline where the pilots don’t...
by Alan | Mar 20, 2007 | Customer Service, Leadership
While this isn’t a customer service blog, per se, good communication is often a part of good service, and I wanted to call out an example I experienced today.I was leaving for a trip and found out at the last minute that I lacked a piece of equipment. A call to...
