by Alan | Jun 11, 2006 | Communication skills, Flying
I spent much of this weekend at the local No Fluff, Just Stuff conference watching (and critiquing, of course) folks speaking. Like most of us, these folk were not speakers first, but people with a passion who became speakers because others wanted to hear about their...
by Alan | Jun 8, 2006 | Communication skills, Delivery, Don't!
A typical practice in keynote or executive speeches and town halls is the Q&A session. I’ve got no problems with questions (and answers!) but I dislike watching a messaging session end with soliciting them.One I saw last week ended something like...
by Alan | Jun 6, 2006 | Communication skills, Delivery
Had a speaker I’d worked with share a recording of his presentation with me today. He led off with the caveat and warning that he had committed a grievous delivery error at the beginning of his presentation: “…even as I said it during the speech, I...
by Alan | Jun 5, 2006 | Customer Service, Sales
Went in to a major home improvement NASCAR sponsor store over the weekend to purchase some plywood. I needed a 4’x8′ piece ripped to two 2×8 pieces. Usually this is a service provided for free. At Store #1, I inquired and was told the saw was...
by Alan | Jun 5, 2006 | Communication skills, Customer Service, Delivery, Leadership, Sales
I’ve never been much for political correctness, and it has nothing to do with politics. I’d just rather say things the way they are rather than euphemize (is that a word?) and try not to offend. Of course, I grew up in the day when we kept score in...
