by Alan | Apr 24, 2006 | Communication skills, Sales
Been carrying on an email dialog with someone for the past few weeks about a topic near and dear to my heart. He’s offering advice — I’m desparately looking for some. It’s a matter of heart vs. fact vs. prudence vs. regret. I’ve stated...
by Alan | Apr 22, 2006 | Communication skills, Leadership, Parenting
Had one of those cute parenting moments today. Today was the wife’s birthday. I took the kids with me this morning to pick up a birthday cake, dropping it by my sister-in-law’s for delivery at our house later in the evening. My three-year-old daughter...
by Alan | Apr 20, 2006 | Communication skills, Delivery, Leadership, Toastmasters
Struck up a conversation with a fellow Toastmaster today on “What makes the difference?” We watch Toastmasters and speakers all the time. Some get better and some do not. Some offer lots of ways for their evaluator to help them, some barely even offer a...
by Alan | Apr 18, 2006 | Communication skills, Customer Service, Delivery, Don't!
It’s a common tactic for presenters who want to appear more interactive, give their audiences a chance to warm up, and kill a bunch of time. The personal introductions. But they rarely work, and never work in large groups. A group of 50 tonite spent an hour...
by Alan | Apr 18, 2006 | Communication skills, Delivery
Sat through a seminar tonite that had great content and a presenter whose delivery was confident and polished, but there were just a few issues that really could have been improved. One was the Q&A period (which fortunately did not end the program). Group size...
