by Alan | Jun 29, 2006 | Communication skills, Sales, Toastmasters
Had a first-time speaker at Toastmasters104 today — that first speech is called an Icebreaker. The speaker today, as many have said before her, that “If you had told me a month ago I’d CHOOSE to stand up and talk in front of people, I’d have...
by Alan | Jun 27, 2006 | Communication skills, Delivery, Don't!, Sales
As part of some research for a professional organization I am on the Board for, I had to call a vendor for information (because it wasn’t on their web site, but that’s for another blog entry). Got droid #1, who listened for a minute before saying I needed...
by Alan | Jun 15, 2006 | Communication skills, Don't!, Leadership, Sales
The saying goes, “You never get a second chance to make a first impression.” Nowhere is that truer than in public speaking and leadership. And that impression starts before we ever open our mouths or say a single word.Due to family activities,...
by Alan | Jun 5, 2006 | Customer Service, Sales
Went in to a major home improvement NASCAR sponsor store over the weekend to purchase some plywood. I needed a 4’x8′ piece ripped to two 2×8 pieces. Usually this is a service provided for free. At Store #1, I inquired and was told the saw was...
by Alan | Jun 5, 2006 | Communication skills, Customer Service, Delivery, Leadership, Sales
I’ve never been much for political correctness, and it has nothing to do with politics. I’d just rather say things the way they are rather than euphemize (is that a word?) and try not to offend. Of course, I grew up in the day when we kept score in...
by Alan | May 12, 2006 | Communication skills, PowerPoint, Sales
Worked with a presenter today who had a beautiful presentation — I don’t know that I could have been as creative and visual as the final product he produced. It had pictures, few words, allowed for a maximum of interactivity, and was compelling stuff. ...
