![One email that should never be sent. Oh, and “Thank you.”]()
by Alan | Aug 22, 2013 | Business, Communication skills, Don't!, Efficiency, Leadership
In a class I was teaching yesterday, we engaged in some healthy debate on the issue of email etiquette and efficiency. First, I think most everyone in business agrees that they receive too many emails and their productivity with the tool could be improved. In...
by Alan | Nov 29, 2011 | Content, Efficiency, Leadership, Philosophical, public speaking
One of the really cool things about the coaching and teaching I do is the interaction with clients and the exposure to their ideas and expertise. While I guide them to put some pizzazz in their message and refine their delivery to represent them well, I get to learn...
![One email that should never be sent. Oh, and “Thank you.”]()
by Alan | Jan 6, 2011 | Business, Communication skills, Customer Service, Efficiency, Sales
As I cleaned up the desk heading in to the new year, I ran across some business cards I’d collected at a networking event. I usually scan them in using my handy scanner (side note: I highly recommend a sheet feed scanner – receipts, pictures, memorabilia,...
by Alan | Oct 14, 2010 | Business, Communication skills, Content, Customer Service, Efficiency, Sales
I went to Office Max early one morning — I had to get printouts (they do all my printing and do a fantastic job, by the way) for a speaking engagement I had later in the day. The web site said they were open at 8am, and I arrived about 753am. I drove by the...
by Alan | Jan 29, 2010 | Communication skills, Content, Delivery, Efficiency, public speaking, Sales
While I was planning for a keynote I gave this past week, I made a quiz about product brands and catchy phrases. Here are some of them — see if you can name who they stand for:Snap! Crackle! Pop!We do chicken rightQuality is Job OneDon’t leave home...
by Alan | Feb 22, 2009 | Communication skills, Efficiency, Philosophical
I often have students — usually experienced ones — who take issue with a point I might make or a methodology I prescribe. Since I’m in the business of changing behavior, by very definition I am trying to get folks to do things...
