by Alan | Aug 24, 2006 | Communication skills, Delivery, Flying
In my training classes, I teach a lot of people whose native language is not English. Save for a few years of High School German (nur ein bisschen!), I only speak English, however. While I LOVE listening to the accents I am exposed to, it does pose a problem in...
by Alan | Jul 15, 2006 | Communication skills, Customer Service, Flying
Got a flyer/magazine/catalog today. One of those vendor rags that’s made to look like a magazine tailored to something I love (flying). I don’t know how I got on the maillst, and because it’s a topic I care about, I’m only partially miffed...
by Alan | Jun 11, 2006 | Communication skills, Flying
I spent much of this weekend at the local No Fluff, Just Stuff conference watching (and critiquing, of course) folks speaking. Like most of us, these folk were not speakers first, but people with a passion who became speakers because others wanted to hear about their...
by Alan | Apr 12, 2006 | Communication skills, Flying
Was out flying today and was prepped and ready to take off at an uncontrolled airport. Called on the appropriate frequency to alert others of my presence and intentions. Right as I was about to take the runway, I made a final look up and was surprised to see a plane...
by Alan | Jan 28, 2006 | Communication skills, Flying, Leadership
Went flying this morning (gorgeous day for it — pressure of 30.50 is probably the highest I’ve ever flown in). Had an unprecedented delay out of my local Class C airport. There were 10 planes in queue just to taxi, several at the end of both runways, and...
by Alan | Dec 7, 2005 | Communication skills, Flying
Went flying today. As I was transferred to the departure controller, he sounded confused, hesitated, and greeted me with “Skylane… Skyhawk… Cessna 12345”. I gently gave him the correct type — Cardinal– on my reply and he came back...
