by Alan | Nov 22, 2007 | Communication skills, Customer Service, Don't!, Efficiency
On a day where we are supposed to stop, ponder, and give cognizant acknowledgment to the many good things in our lives (but here in America, judging from the size of my newspaper this morning, it is apparently about planning our shopping day for tomorrow), let be the...
by Alan | Oct 22, 2007 | Communication skills, Flying, public speaking
Giving an aviation safety seminar at the airport in Blacksburg, VA tonight. Beautiful town and airport, and a packed house of locals in the house. Big game coming on Thursday, so there were some special activities in and around the town and airport. Before the...
by Alan | Sep 26, 2007 | Content, Customer Service, Don't!, Flying, Leadership
Traveling a few weeks back and found a number of customer service stories from the line of work that seems absolutely determined to provide bad service — the airlines.After missing one flight (due to no fault of my own — in fact, I ran through the airport...
by Alan | Sep 23, 2007 | Communication skills, Content, Efficiency, Sales, Toastmasters
It’s often amazing to me how much is said and how little is communicated. Many people seem intent on making sure they are heard — not that their message is heard.It’s Toastmasters contest season again, and due to another obligation I was unable to...
by Alan | Sep 19, 2007 | Flying, Travel
This is a slightly different sort of post — a travel tip. I’m back on the road after a nice bit of home-bound hiatus. I’m traveling with a new toy — a GPS. I’ve used GPS in aviation for years, had one of the first general handheld...
by Alan | Jun 25, 2007 | Communication skills, Delivery, Parenting, public speaking
Getting back to some of the many presentations I saw at conferences in the past month. I am still digesting all the stuff I’ve seen, and I selfishly feel that I have benefited more than I’ve helped others this month. But in rational moments, I realize...
