Electric start

I was speaking the other night in the first public viewing of a 3-night run.  Wanting to get it right the very first time, I’d done private practice and invited some speaking friends to view a trial run.  I was still polishing (always am), but had the basics...

Clear directions

One of the challenges of speakers trying to interact with their audience is giving clear directions.  I was a participant in a class a few weeks back where we were supposed to put our names on the little name tents.   The speaker/trainer had some specific way to do...

Good customer service

Kudos to an interaction with Sporty’s Pilot Shop.  I made a web order with them yesterday — just a few items.  Had a phone call back within half a day that left a message: “Mr. Hoffler, we’re sorry the widget you ordered in white is not in...

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