by Alan | Sep 17, 2006 | Communication skills, Efficiency, public speaking
In addition to providing the content your audience needs, it’s important to give them the physical things they need as well. If you expect people to take notes, have pencils/pens on hand, with paper or notepads. If you expect them to look at a web site or...
by Alan | Sep 11, 2006 | Communication skills, Delivery, Leadership, public speaking
I hate meetings. But I found myself in several today, covering several walks of life. One of them even had a phone contingent on the line, from more than a few locales. I happened to be with some other people in the same room attending the meeting, but I witnessed...
by Alan | Sep 10, 2006 | Communication skills, Content, Delivery, Efficiency, public speaking
I hear this one all the time. After an introduction or three, a speaker gets up and says something along the lines of “before we get started…” or “Now, as we’re getting started…” Trouble with this is, they’ve ALREADY...
by Alan | Aug 31, 2006 | Communication skills, Customer Service, Delivery, Don't!, Leadership, Sales
Read today that Radio Shack laid off103 400 workers. Big deal. People get the pink slip every day. Well, if it’s you that got the pink slip, it’s a very big deal. And Radio Shack, in the interest of delivering the news “quicker” and in a...
by Alan | Aug 30, 2006 | Communication skills, Customer Service, Leadership
As a follow-up to my post last week102 on passing the buck and not taking responsibility for problems, had a similar experience yesterday. I recently changed cell phone companies, and since I have pretty basic needs, took the driod’s recommendation on the phone...
by Alan | Aug 29, 2006 | Communication skills, Delivery, Toastmasters
Our local Toastmasters Club tried something a little different yesterday. We called a special, voluntary meeting to watch a video of a presenter (about 20 minutes) and then spent the rest of an hour discussing what worked and what didn’t for that speaker. The...
