by Alan | Aug 27, 2006 | Communication skills, Customer Service, Delivery, Efficiency, Leadership
Was helping some members of a large organization whose higher echelons call the shots pretty exclusively. One area manager remarked that other than some blanket directions, specific responses from the CEO were not a possibility, so his area had to assume, act, and...
by Alan | Aug 26, 2006 | Communication skills, Content, Delivery, Leadership, Parenting
Went to a niece’s softball game today and also watched a short part of the Little League World Series. A ball field is a funny place with regard to communication. I noticed long ago that just about everything that is said is repeated or stated in pairs. ...
by Alan | Aug 24, 2006 | Communication skills, Delivery
Accompanied The Boy to ‘Meet the Teacher’ day today. His first experience with public school. Realized just how far removed from Kindergarten I am. And I’m pretty sure I had nothing like what he’ll experience.But a communications nugget was...
by Alan | Aug 24, 2006 | Communication skills, Delivery, Flying
In my training classes, I teach a lot of people whose native language is not English. Save for a few years of High School German (nur ein bisschen!), I only speak English, however. While I LOVE listening to the accents I am exposed to, it does pose a problem in...
by Alan | Aug 22, 2006 | Communication skills, Delivery, Leadership
People say crazy things. Some are just odd; some are marginally offensive. Especially if there is no reason to assume ill will, a pause and a gracious response is always in order. Helps to avoid those ‘I wish I hand’t said that’ moments, since one...
by Alan | Aug 20, 2006 | Communication skills, Content, Delivery, PowerPoint
Watched a marketing rah-rah session the other day. Of course, the ubiquitous PowerPoint was front and center, running the show. When it becomes obvious that the content will be driven entirely by what’s on the screen, the presenter loses the ability to connect...
