by Alan | Sep 29, 2007 | Communication skills, Delivery, public speaking
Bonus today — two tips for the price of one!Heard a speaker do multiple sessions this weekend. That is a tough nut no matter how you crack it. Keeping people engaged is hard, and even harder across breaks and days (welcome to the life of a trainer!).This...
by Alan | Sep 27, 2007 | Communication skills, Content
Ran across one of those posts today that leaves you scratching your head. In addition to being in all caps106, it had at least two word phrases that left me completely bewildered.One was: “I HAVE GOT TO FIND THIS CAT A BETTER HOME! HE REALLY NEEDS TO BE AN...
by Alan | Sep 26, 2007 | Content, Customer Service, Don't!, Flying, Leadership
Traveling a few weeks back and found a number of customer service stories from the line of work that seems absolutely determined to provide bad service — the airlines.After missing one flight (due to no fault of my own — in fact, I ran through the airport...
by Alan | Sep 23, 2007 | Communication skills, Content, Efficiency, Sales, Toastmasters
It’s often amazing to me how much is said and how little is communicated. Many people seem intent on making sure they are heard — not that their message is heard.It’s Toastmasters contest season again, and due to another obligation I was unable to...
by Alan | Sep 19, 2007 | Flying, Travel
This is a slightly different sort of post — a travel tip. I’m back on the road after a nice bit of home-bound hiatus. I’m traveling with a new toy — a GPS. I’ve used GPS in aviation for years, had one of the first general handheld...
