by Alan | Sep 23, 2007 | Communication skills, Content, Efficiency, Sales, Toastmasters
It’s often amazing to me how much is said and how little is communicated. Many people seem intent on making sure they are heard — not that their message is heard.It’s Toastmasters contest season again, and due to another obligation I was unable to...
by Alan | Sep 19, 2007 | Flying, Travel
This is a slightly different sort of post — a travel tip. I’m back on the road after a nice bit of home-bound hiatus. I’m traveling with a new toy — a GPS. I’ve used GPS in aviation for years, had one of the first general handheld...
by Alan | Aug 29, 2007 | Communication skills, Customer Service, Leadership
Many moons ago we discussed why individual introductions in a group setting don’t work. I still stand by that. But I watched a proper way to handle them when they are done the other day. Ms. Big Wig could have sat by and said, “Uh, huh. I see. Nice. ...
by Alan | Aug 17, 2007 | Business, Communication skills, Content
Was at our local ASTD Chapter’s Munch & Mingle today. Several of the attendees were there as part of a job search, and interested in different perspectives on how to craft a resume. One admitted he hadn’t made one since shortly after college (and...
by Alan | Aug 14, 2007 | Communication skills, Delivery, public speaking
I try to hydrate when I speak (tip: it’s best to hydrate a day before speaking). This usually means stashing water bottles at both sides of an auditorium and having a supply at the ready in any classroom. Today I did not have a water bottle and instead chose the...
