by Alan | Oct 22, 2007 | Communication skills, Flying, public speaking
Giving an aviation safety seminar at the airport in Blacksburg, VA tonight. Beautiful town and airport, and a packed house of locals in the house. Big game coming on Thursday, so there were some special activities in and around the town and airport. Before the...
by Alan | Oct 5, 2007 | Communication skills, Customer Service, Leadership
Was privy to attend a product “party demo” (for lack of a formal event name) where the powers that be catered some grub to show the development crowd how their hard work had paid off. To show them just how great things were, they planned a product demo by...
by Alan | Sep 29, 2007 | Communication skills, Delivery, public speaking
Bonus today — two tips for the price of one!Heard a speaker do multiple sessions this weekend. That is a tough nut no matter how you crack it. Keeping people engaged is hard, and even harder across breaks and days (welcome to the life of a trainer!).This...
by Alan | Sep 27, 2007 | Communication skills, Content
Ran across one of those posts today that leaves you scratching your head. In addition to being in all caps106, it had at least two word phrases that left me completely bewildered.One was: “I HAVE GOT TO FIND THIS CAT A BETTER HOME! HE REALLY NEEDS TO BE AN...
by Alan | Sep 26, 2007 | Content, Customer Service, Don't!, Flying, Leadership
Traveling a few weeks back and found a number of customer service stories from the line of work that seems absolutely determined to provide bad service — the airlines.After missing one flight (due to no fault of my own — in fact, I ran through the airport...
by Alan | Sep 23, 2007 | Communication skills, Content, Efficiency, Sales, Toastmasters
It’s often amazing to me how much is said and how little is communicated. Many people seem intent on making sure they are heard — not that their message is heard.It’s Toastmasters contest season again, and due to another obligation I was unable to...
