by Alan | Apr 18, 2006 | Communication skills, Customer Service, Delivery, Don't!
It’s a common tactic for presenters who want to appear more interactive, give their audiences a chance to warm up, and kill a bunch of time. The personal introductions. But they rarely work, and never work in large groups. A group of 50 tonite spent an hour...
by Alan | Apr 18, 2006 | Communication skills, Delivery
Sat through a seminar tonite that had great content and a presenter whose delivery was confident and polished, but there were just a few issues that really could have been improved. One was the Q&A period (which fortunately did not end the program). Group size...
by Alan | Apr 17, 2006 | Communication skills, Delivery, Toastmasters
Since I’ll be giving a seminar on Interactive Techniques for Presentations at the District 37 Toastmasters’ Conference in a few weeks, interaction is on the brain. So I almost doubled over laughing while watching a webcast today in which the host (who...
by Alan | Apr 17, 2006 | Communication skills
Today is Uncle Sam’s pay day in the U.S. The day when everyone is reminded that in order to get something good, we have to give a part of that good back for the common cause. Tax freedom day is not until April 26th, but I digress.I see some presenters...
by Alan | Apr 15, 2006 | Communication skills, Customer Service, Delivery, Sales
Found myself with a dying cell phone battery, a lost mobile charger, and three phone calls to make the other day. Began each conversation with something along the lines of “I’ve got thirty seconds of battery left, tell me ____”. In another...
by Alan | Apr 12, 2006 | Communication skills, Flying
Was out flying today and was prepped and ready to take off at an uncontrolled airport. Called on the appropriate frequency to alert others of my presence and intentions. Right as I was about to take the runway, I made a final look up and was surprised to see a plane...
